Refund and Return Policy for Saha Men’s Fashion Store

Welcome to Saha Men’s Fashion Store! We are committed to providing our esteemed customers with the highest quality products and exceptional service. However, we understand that sometimes situations arise where you may need to return or seek a refund for your purchase. To ensure a smooth and hassle-free experience for our customers, we have put in place a comprehensive Refund and Return Policy. Please take the time to read and understand the following guidelines.

1. Eligibility for Return and Refund:

• Our Refund and Return Policy is applicable to all products purchased from Saha Men’s Fashion Store.
• To be eligible for a return or refund, the item must be unused, undamaged, and in its original packaging. The product should be in the same condition as when it was delivered.
• For eligible products, you can request a return or refund within 30 days from the date of delivery.

2. Valid Reasons for Return and Refund:

• Defective or Damaged Products: If the product you receive is defective or damaged, you may request a return or refund. We request that you provide us with photographic evidence of the defect or damage for our assessment.
• Wrong Item Delivered: If you receive an item that is different from what you ordered, we sincerely apologize for the inconvenience. Please contact our customer support team immediately, and we will arrange for the correct item to be delivered or process a refund.
• Change of Mind: We understand that personal preferences may change. If you decide that the product you purchased is not suitable, you can request a return or exchange within the stipulated timeframe.

3. Non-eligible Items for Return and Refund:

• We regret to inform you that certain products are not eligible for return or refund due to hygiene reasons. These products include underwear, socks, and personal grooming items. We kindly request our customers to make an informed decision while purchasing such items.

4. Return and Refund Process:

• To initiate a return or refund, please contact our customer support team either through our website or via email or phone. Our dedicated team will guide you through the process and provide you with a Return Authorization Number (RAN).
• Once you receive the RAN, securely package the item along with all original accessories and documentation. Kindly include a copy of the invoice or receipt within the package.
• Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe and timely arrival of the package.

5. Refund and Exchange Process:

• Upon receiving the returned item and verifying its eligibility, we will process the refund or exchange within 5-7 business days. The refund will be issued through the original payment method used during the purchase.
• In the case of an exchange, we will promptly dispatch the new item after receiving the return package. Any price difference will be adjusted accordingly.

6. Refund and Return Guidelines for International Orders:

• For international orders, the customer will be responsible for any return shipping fees and customs duties, taxes, or import fees incurred during the return process. Please contact our customer support team for guidance on international returns.

7. Condition of Refunded Items:

• All returned items that qualify for a refund will undergo a thorough quality check. Refunds will be processed only if the item is found to be in the same condition as when it was delivered.

8. Cancellation Policy:

• If you wish to cancel an order before it is shipped, please inform us as soon as possible. Orders that have already been shipped cannot be canceled. You may proceed with the return process once you receive the package.

9. Customer Satisfaction:

• At Saha Men’s Fashion Store, customer satisfaction is our top priority. We are committed to providing exceptional customer service and ensuring that our customers have a pleasant shopping experience.

10. Contact Us:

• If you have any queries, concerns, or require assistance regarding our Refund and Return Policy, please do not hesitate to contact our customer support team. We are available via email, phone, and live chat on our website.

In conclusion, we want to assure you that we take the Refund and Return process seriously. Our aim is to make the process as convenient and efficient as possible for our valued customers. We thank you for choosing Saha Men’s Fashion Store and look forward to serving you with our premium products and exceptional service. Happy shopping!